Return & Exchange Policy

Return & Exchange Policy

We take great care in crafting each piece to be energetically aligned and quality assured. However, if you need to request an exchange, we are here to support you.

Exchange Window

7 Days from the date of delivery.

Eligible for Exchange

Size issues (bracelets/rings)

Manufacturing defects noticed on arrival

Transit damage (with unboxing video)

Not Eligible for Return / Refund

To maintain energetic purity, hygiene, and crystal integrity, the following items cannot be returned or refunded:

Worn / Used products

Customized or made-to-order pieces

Astro-advised gemstones & healing bracelets

Crystal malas, pendants energized through rituals

Items without original packaging / certification

Condition Requirements To qualify for an exchange:

The product must be unused and in original condition

Tags / pouches / authenticity cards must be intact

You must provide an unboxing video as proof in case of damage claims

Exchange Process

1. Contact us on 📩 customercare@adivineadorn.com / Phone : +916357936579 , within 7 days. 

2. Share order details & photos/video.

3. Once approved, ship the item back to us.

4. After inspection, we will issue store credit or send replacement of equal value.

Shipping Costs

Return shipping to our address is paid by the customer

Replacement shipping is paid by A Divine Adorn